Privacy Policy and Statement
Privacy notice
Last update: 2026
This Privacy Notice explains how Sensewaves SAS (“Sensewaves”, “we”, “us” or “our”) collects and uses personal data when you visit our website, contact us, interact with us professionally, request information about our services, or otherwise communicate with us.
Sensewaves SAS is located at 8 bis rue Abel, 75012 Paris, France.
This Notice applies primarily to the Sensewaves corporate website and to our business, marketing, customer, partner, supplier and recruitment interactions. It does not replace the contractual data processing terms that may apply to Sensewaves services provided to enterprise customers.
1.Our role
For the activities described in this Privacy Notice, Sensewaves generally acts as a data controller.
When Sensewaves processes operational or service data through Adaptix.Grid or related services on behalf of an enterprise customer, Sensewaves generally acts as a data processor or sub-processor. In that context, the relevant customer determines the purposes and means of the processing, and the processing is governed by the applicable customer agreement, data processing agreement, and documented instructions.
2. Personal data we may collect
Depending on your interaction with us, we may collect the following categories of personal data:
- Identification information, such as your name.
- Business contact information, such as your professional email address, phone number, company name and job title.
- Information you provide when you contact us, request a demo, exchange emails with us, or submit a form.
- Commercial and relationship information, such as your interest in our services, meeting history, event participation, and business communications.
- Account or authentication information, where applicable.
- Technical and usage information, such as IP address, browser type, device information, pages visited, website activity, and log data.
- Recruitment information, if you apply for a role with us.
- Any other information you choose to provide to us.
We do not intentionally request sensitive personal data through our website or ordinary business communications. Please do not provide sensitive personal data unless specifically requested and appropriate safeguards apply.
3. How we collect personal data
We may collect personal data:
- Directly from you when you contact us, submit a form, request information, attend a meeting, or communicate with us.
- From your organization, where your organization is a customer, prospect, partner, supplier or other business contact.
- From business partners, event organizers or professional networking sources.
- Automatically through our website and systems, including through cookies, logs and similar technologies.
- From publicly available professional sources, where permitted by applicable law.
4. How we use personal data
We use personal data for the following purposes:
- To respond to enquiries, demo requests, support requests and business communications.
- To provide, operate, maintain and improve our website and services.
- To manage relationships with customers, prospects, partners, suppliers and other business contacts.
- To organize meetings, events, presentations and commercial discussions.
- To conduct marketing and business development activities where permitted by applicable law.
- To manage recruitment processes.
- To protect the security, integrity and availability of our website, systems and services.
- To detect, prevent and investigate security incidents, misuse or unlawful activity.
- To comply with legal, regulatory, accounting and contractual obligations.
- To establish, exercise or defend legal claims.
5. Legal bases for processing
Where the General Data Protection Regulation or similar laws apply, we process personal data based on one or more of the following legal bases:
- Performance of a contract or steps taken before entering into a contract, for example when we communicate with customers or prospects about our services.
- Legitimate interests, for example to manage business relationships, respond to professional enquiries, secure our systems, improve our services, and conduct B2B business development.
- Consent, where required, for example for certain marketing communications or non-essential cookies.
- Legal obligations, where processing is necessary to comply with applicable laws, accounting requirements, regulatory requests or other legal duties.
- Establishment, exercise or defence of legal claims, where necessary.
6. Cookies and similar technologies
Our website may use cookies and similar technologies to support website functionality, improve user experience, analyze website traffic, protect security, and support communications.
Some cookies may be strictly necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent depending on applicable law.
Where required, you can manage your cookie preferences through the cookie consent tool made available on our website. You may also control cookies through your browser settings.
For more information, please see our Cookie Policy or cookie settings page, where available.
7. When we share personal data
We may share personal data with:
- Authorized Sensewaves personnel who need access for the purposes described in this Notice.
- Service providers supporting our business operations, such as cloud hosting, email, collaboration tools, customer relationship management, analytics, security, support, and professional services.
- Enterprise customers, where relevant to the administration or delivery of services.
- Professional advisers, such as lawyers, auditors, accountants and insurers.
- Public authorities, regulators, courts or law enforcement agencies, where required by law or necessary to protect our rights.
- Parties involved in a potential corporate transaction, such as a merger, financing, acquisition, reorganization or sale of assets, subject to appropriate safeguards.
Service providers that process personal data on our behalf are required to protect the data and use it only for the purposes instructed by Sensewaves or otherwise permitted by law.
8. Service providers and subprocessors
Sensewaves may use trusted service providers and subprocessors to support its website, business operations and services. These may include providers of cloud infrastructure, email and collaboration tools, customer relationship management, analytics, security and support services.
Examples may include:
| Provider | Purpose | Data categories |
|---|---|---|
| Amazon Web Services | Cloud hosting and infrastructure | Service data, technical data, logs and operational data, depending on the relevant service |
| Google Workspace | Email and collaboration | Business communications, documents and contact information |
| HubSpot | Customer relationship management, sales and marketing communications | Business contact information, company information and communication history |
This list may be updated from time to time. Additional subprocessors or service providers may be identified in applicable customer agreements, data processing agreements, or a dedicated subprocessor list where available.
9. International transfers
Some of our service providers may process personal data outside the European Economic Area, including in countries that may not provide the same level of data protection as the country where you are located.
Where required by applicable law, Sensewaves relies on appropriate safeguards for such transfers, such as adequacy decisions, Standard Contractual Clauses, contractual commitments, or other lawful transfer mechanisms.
10. Data retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Notice, including to provide our services, manage business relationships, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.
Retention periods vary depending on the type of data and the purpose of processing. For example:
- Business contact and enquiry data may be retained for the duration of the business relationship and for a reasonable period afterwards.
- Customer and contractual records may be retained for the duration of the contract and applicable legal limitation periods.
- Accounting and legal records may be retained for the period required by applicable law.
- Marketing contact information may be retained until you unsubscribe or object, subject to limited retention necessary to maintain suppression lists.
- Recruitment information may be retained for the duration of the recruitment process and for a limited period afterwards, unless a longer period is permitted or required by law.
- Security logs and technical data may be retained for periods necessary to protect our systems, investigate incidents and comply with security obligations.
Where Sensewaves processes data on behalf of an enterprise customer, retention and deletion are generally governed by the applicable customer agreement and documented instructions.
11. Security
Sensewaves implements appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
These measures are intended to protect the confidentiality, integrity and availability of personal data, taking into account the nature of the data, the processing activities, and the risks involved.
12. Your rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete personal data.
- Request deletion of your personal data, where applicable.
- Request restriction of processing, where applicable.
- Object to processing based on legitimate interests.
- Request portability of personal data, where applicable.
- Withdraw consent at any time, where processing is based on consent.
- Object to or opt out of marketing communications.
- Lodge a complaint with a data protection authority.
In France, the competent supervisory authority is the Commission nationale de l’informatique et des libertés (CNIL).
These rights may be subject to legal conditions, limitations and exceptions. For example, we may need to retain certain information to comply with legal obligations, protect our rights, or maintain security.
Where Sensewaves processes personal data on behalf of an enterprise customer, requests relating to that data should generally be directed to the relevant customer. Sensewaves will assist the customer in responding to such requests as required by applicable law and contractual commitments.
13. Marketing communications
We may send business-related communications about our services, events, updates or activities where permitted by applicable law.
You may opt out of marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us directly. We may continue to send non-marketing communications where necessary for contractual, administrative, security or legal purposes.
14. Children
Our website and services are intended for professional and business users. They are not directed to children, and we do not knowingly collect personal data from children through our website.
15. Automated decision-making
Sensewaves does not use personal data covered by this Privacy Notice to make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.
16. Contact us
For questions about this Privacy Notice or to exercise your privacy rights, you may contact us at:
Sensewaves SAS
8 bis rue Abel
75012 Paris
France
Email: [email protected]
Please include enough information for us to understand and respond to your request. We may need to verify your identity before responding to certain requests.
17. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, services, legal obligations or operational requirements.
The updated version will be posted on this page with a revised “Last updated” date.